PalmPay is revolutionizing digital and financial services by building an innovative ecosystem that provides millions of customers with convenient, secure, and affordable solutions. Our goal is to create new and unique experiences while empowering businesses and partners to scale and reach a broader audience.
We are looking for an Operations Manager to drive efficiency, optimize workflows, and enhance customer experiences. If you are a strategic thinker with strong leadership skills, we invite you to join our team and make a difference!
Location: Lagos (Ikeja)
Application Deadline: Not specified
Industry: Banking / Financial Services
Job Type: Full-time
Qualification: BA/BSc/HND
Experience: Required
Important Notice: Never pay for any CBT, test, or assessment as part of any recruitment process. When in doubt, contact us directly.
Job Responsibilities
As an Operations Manager, your role will be crucial in shaping PalmPay’s operational strategies and ensuring seamless service delivery. Your responsibilities will include:
Defining and Overseeing New Product Features
- Work closely with cross-functional teams to develop new product features.
- Ensure alignment between product goals and business objectives.
- Track key success metrics to measure product effectiveness.
Enhancing Customer Experience & Product Usability
- Conduct user research, gather feedback, and use data insights to improve the product.
- Work alongside customer service teams to address user concerns and implement solutions.
- Identify opportunities for innovation to enhance user satisfaction.
Market & Competitor Analysis
- Monitor industry trends and competitive strategies.
- Identify potential growth areas and implement strategies to stay ahead of competitors.
Operational Workflow Optimization
- Develop and maintain efficient operational workflows to improve product delivery.
- Enhance reconciliation processes and ensure streamlined operations.
Strategy Development & Implementation
- Lead initiatives for customer acquisition and retention.
- Analyze data trends to make informed, strategic decisions.
- Manage risk assessments and implement policies for process improvements.
Qualifications & Skills Required
To be successful in this role, you should have:
Educational Background & Experience
- Bachelor’s degree (BA/BSc/HND) in a relevant field.
- Proven experience in operations management, particularly in customer acquisition.
Technical & Analytical Skills
- Strong knowledge of customer acquisition strategies and engagement techniques.
- Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.
- Ability to analyze data trends and translate them into actionable strategies.
Communication & Leadership Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management capabilities.
- Ability to work under pressure and meet deadlines efficiently.
Why Join PalmPay?
- Be part of a fast-growing fintech company that is transforming digital payments in Africa.
- Work with a dynamic and collaborative team.
- Opportunity to grow your leadership and strategic skills.
- Competitive salary and attractive benefits package.
If you’re passionate about financial technology, customer experience, and strategic operations, we’d love to hear from you!
How to Apply
Interested and qualified candidates should apply via the link below:
Application Deadline: Not specified. Apply as soon as possible!
Want to Increase Your Chances of Landing This Job?
A well-structured CV can set you apart from other applicants! Before applying, check out this guide on how to write a CV that gets you hired.
Don’t miss out! Share this opportunity with qualified friends and colleagues.